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City of Omaha - Nebraska

City of Omaha Finance DepartmentOmaha, Nebraska

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Lost Password / Locked Account
How do I download these files to my computer?
How do I stop a payroll deduction?
How do I make a change to my Deferred Comp?
How do I change my number of exemptions/withholding amounts?
How to I change the account where my payroll is deposited?

 


Lost Password / Locked Account

eFinance/Paystubs: After 3 failed attempts to login, your login will be disabled.  After approximately 15 minutes it will reset, allowing you to try again.  If you still cannot remember your password, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

WorkForce EmpCenter: After 5 failed attempts to login, your account will be locked.  It will NOT reset automatically.  Use the "Forgot Your Password?" link on the login page to receive reset instructions via email.  If you do not receive an email, check your mail Spam folder.  If you need further assistance please email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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How do I download these files to my computer?
Instead of clicking on the link to view the document in your web browser, MS Internet Explorer users can “right-click” the link and choose “Save Target As…” from the context menu.

Mozilla Firefox users can do the same but choose “Save Link As…” from their menu. Additionally, if you already have the document loaded in your browser you can choose File >> Save As from your browser menu.

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How do I stop a payroll deduction, or change its amount?
The process for stopping a payroll deduction or changing the amount varies depending on the deduction in question. Most “standard deductions” can be stopped by sending an email to payrolladjThis email address is being protected from spambots. You need JavaScript enabled to view it., however, please note the following exceptions:

  • Medical
  • Dental
  • Flexible Spending
  • Insurance deductions

All requests for changes to benefit related deductions, such as:

  • medical or dental insurance
  • supplemental coverages
  • Flexible Spending Accounts

and anything else should be directed to Benefits Division with the City of Omaha Human Resources Department at (402) 444-5509 or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Court Ordered / IRS - All court-ordered child support payments, IRS, or other wage garnishments can only be stopped by a written request from the court that initiated the deduction. In the event that the court has provided you with a copy of said documentation, but we have not yet received it, you may present us with a copy of your paperwork for us to research, but the withholding will remain in effect until we have received a written release from the court.

Omaha/Douglas Federal Credit Union - If a portion of your payroll is voluntarily withheld and deposited into your ODFCU account, you will need to contact the Credit Union directly and they will initiate the change with us. Such requests should be directed to (402) 546-1083.

Local 251 Union Membership - Please contact your union representative to make any changes as this deduction has a once-a-year opt in/out period.

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How do I make a change to my Deferred Comp?
Please contact the appropriate representative:

Voya (formerly ING)
Michael A Cain
(402) 445-2046

Marshall Egermier
(402) 445-2121

ICMA-RC
Daniel Swantek
402-301-1881

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How do I change my number of exemptions/tax withholding amounts?
To change your number of exemptions or tax withholding amounts please complete a new W4 form (W4p for Pensioners) and send it to City Payroll. We do require the original document, no faxes or photocopies are allowed.

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How to I change the account where my payroll is deposited?
Please read the following instructions thoroughly.

To change the account where your funds are deposited please fill out a new Direct Deposit Authorization/Change Form, attach a voided check from your new account, and send/bring both documents to City Payroll. If you prefer, you may send a photocopy of a check with VOID written across the copy. However, do not send a deposit ticket as they do not contain the necessary routing and account numbers.

Upon receipt of the new account information we will update our system.

Please be aware of the timing involved when it comes to changing your account information. Don't wait until the day before payday to close an account and open a new one. The office deadline for getting such a change made to the payroll system is 12 noon on the Tuesday before payday. Although your funds don't become available from your bank until payday Fridays, we actually transfer the "bank file" (ACH payment) earlier in the week. Once we have sent your ACH payment to the Federal Reserve bank, we cannot pull it back. If you've closed your account we have to wait until your bank actually returns those funds to us, and that may take as long as 7 days. Only then can we attempt to redeposit your funds into a new account.  If your new account is with the same bank, it is often times easier to keep your old account open and simply ask your bank to immediately transfer the funds to your new account once the ACH payment is made. While this option usually requires working directly with the ACH clerk at your bank, it helps ensure your funds are available right away. 

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